Q: What is a “Pre-order”?
A: A “Pre-order” lets you reserve an item before it’s in stock. You’ll be among the first to receive it once it’s available. Note that pre-order items are exempt from standard shipping times, and we cannot guarantee pre-Christmas delivery for such items. Release dates may occasionally be delayed due to manufacturer or shipment issues. We apologize for any inconvenience.

Q: Do you ship internationally?
A: Yes, we ship to over 180 countries. If your country is listed during checkout, we can deliver to you.

Q: How is shipping calculated?
A: Shipping costs are determined at checkout based on your address. For EU orders under €150, VAT is included at checkout. For higher-value orders or non-EU destinations, additional customs or duty charges may apply.

Q: What are the delivery times?
A: Delivery times depend on your location. After dispatch, estimated delivery times are:

•  

UK: 1 business day

•  
•  

USA: 4-7 business days

•  
•  

Europe: 4-10 business days

•  
•  

Australia, Canada, New Zealand: 4-7 business days

•  
•  

Rest of World: 5-14 business days
Processing takes 1-3 business days (up to 10 days during peak periods).

•  

Q: Why am I not receiving email updates?
A: This may be due to an incorrect email address entered during checkout. Contact us to update your email and receive notifications.

Q: Can I change my delivery address after ordering?
A: If you contact us shortly after placing your order, we may be able to update the address. However, changes cannot be made once the order is processed or dispatched. Please verify your address before completing your purchase.

Q: My order is delayed. What should I do?
A: Delays can occur due to address errors, customs checks, or other issues. Reach out to us with your order number, and we’ll investigate.

Q: Need further assistance?
A: Click the button below to contact our Support Team with your order number, and we’ll help you!