Right to Return or Exchange Without Reason

• Timeframe: Consumers have the right to return or exchange a product within 14 days of the purchase date without specifying any reasons.
• Condition: The product must remain in its original, unused condition.

Return or Exchange Due to Defects or Non-Conformity

• Timeframe: Consumers can return or exchange a defective or non-conforming product within 30 days.
• Options: Newborn is obligated to either replace the product or issue a full refund for the paid amount.
• Shipping Costs: In cases of defective items that are the sole piece in the order, Newborn will bear the shipping costs. For returns including other intact parts, Newborn will cover only the cost of sending the replacement item.

Procedure for Returning or Exchanging Products

• Condition of Returned Parts: The returned parts must be in their original, unused condition.
• Shipping Costs: Customers are responsible for shipping costs unless the item is defective and the sole piece in the order.
• Notification Process: To initiate a return, please contact us via WhatsApp. We will confirm the request and dispatch a courier to the address registered with your order.

Return Process Overview

• Courier Collection: The item will be inspected to ensure it is in its original condition. The shipping and inspection process typically spans 5-7 business days.
• Inspection and Verification: Once verified, the customer will be contacted to process the refund using the same payment method as the original purchase. The refund will be issued within 7 business days from the date the returned item is received.

Returns Policy for Premium and Value Customers

• Branch Returns: Returns or exchanges must be handled solely through our representative.
• Partial Refunds: Partial refunds are not offered. Instead, a purchase voucher for the refund amount will be issued for re-ordering via the internet.
• Shipping Costs: Customers are responsible for shipping costs unless the product is defective or incorrect.
• Return Procedure: Our representative will collect the items and inspect them to ensure they are in their original condition. Once verified, the order value will be refunded to the customer.
• Refund Timeline: Refunds will be processed by Value/Premium Company within 14 days of the returned items reaching us.
• Defective or Incorrect Products: In such cases, Newborn Company will bear the shipping costs. Upon receipt, a purchase voucher will be sent to facilitate a new order or the resending of the same item, if available.

Exceptions to Our Return and Exchange Policy

• Non-Returnable Items:
  • Ironed, washed, damaged, or non-original condition products.
  • Shoes without their original packaging.
  • Products from which the price tag or brand label has been removed.
  • Underwear, beachwear, capes, scarves, watches, accessories, wallets, perfumes, and tassels.
• Time Limit: Returns made more than 14 days after the delivery date will not be accepted.

Returns During Promotions

• Refund: If a return is made for an entire order during a promotion, the paid amount will be refunded without shipping costs.
• New Purchase: Should the customer wish to make a new purchase, it will be subject to the current promotional offers.

By adhering to this policy, we aim to ensure a fair and efficient returns and exchanges process for all our customers.